Caymans Post

A world within. A state apart.
Friday, Apr 19, 2024

'Spy pixels in emails have become endemic'

'Spy pixels in emails have become endemic'

The use of "invisible" tracking tech in emails is now "endemic", according to a messaging service that analysed its traffic at the BBC's request.

Hey's review indicated that two-thirds of emails sent to its users' personal accounts contained a "spy pixel", even after excluding for spam.

Its makers said that many of the largest brands used email pixels, with the exception of the "big tech" firms.

Defenders of the trackers say they are a commonplace marketing tactic.

And several of the companies involved noted their use of such tech was mentioned within their wider privacy policies.

Emails pixels can be used to log:

*  if and when an email is opened

*  how many times it is opened

*  what device or devices are involved

*  the user's rough physical location, deduced from their internet protocol (IP) address - in some cases making it possible to see the street the recipient is on

This information can then be used to determine the impact of a specific email campaign, as well as to feed into more detailed customer profiles.

Hey's co-founder David Heinemeier Hansson says they amount to a "grotesque invasion of privacy".

Without special software, it is not easy to spot which emails contain a tracking pixel
And other experts have also questioned whether companies are being as transparent as required under law about their use.
Invisible beacons


Tracking pixels are typically a .GIF or .PNG file that is as small as 1x1 pixels, which is inserted into the header, footer or body of an email.

Since they often show the colour of the content below, they can be impossible to spot with the naked eye even if you know where to look.

Recipients do not need to click on a link or do anything to activate them beyond open an email they are embedded in.

British Airways, TalkTalk, Vodafone, Sainsbury's, Tesco, HSBC, Marks & Spencer, Asos and Unilever are among UK brands Hey detected to be using them.

But their use was much more widespread despite many members of the public being unaware of it, said Mr Hansson.

"It's not like there's a flag saying 'this email includes a spy pixel' in most email software," he added.

Hey does offer such a facility, but users must pay an annual subscription.

Hey alerts its customers to the use of pixel trackers and automatically blocks them

Alternatively, users can install free plug-ins into other email programs to strip out many pixel trackers. Other options are to simply set their software to block all images by default, or to view emails as plain text.

"On average, every Hey customer receives 24 emails per day that attempt to spy on them," Mr Hansson said.

"The top 10% of users receive more than 50.

"We're processing over one million emails a day and we're just a tiny service compared to the likes of Gmail, but that's north of 600,000 spying attempts blocked every day."

The BBC also uses email pixels in some of its communications, although this was not picked up by Hey.

Follow-up phone calls


Tracking pixels are a standard feature of automated email services used by large and small businesses, and in many cases the facility is difficult to turn off.

Two years ago Superhuman, a consumer-focused email client, tried to extend their use to the public as a default feature of its own, but reversed course after a public outcry.

That had little impact on the marketing industry's continued reliance on the tech.

Clients can use them to track how many emails in a specific campaign are opened in aggregate, as well as to automatically stop sending messages to customers who ignore them.

But a study by Princeton University also indicated the data gathered was sometimes linked to a users' cookies. This allows an individual's email address to be tied to their wider browsing habits, even as they move from one device to another.

"The resulting links between identities and web history profiles belie the claim of 'anonymous' web tracking," the paper warned.

In addition, trackers can also lead to personalised follow-ups.

Danish technologist David Heinemeier Hansson co-created the premium email service Hey in 2020

"Particularly with salespeople or consultants, they can go: 'I saw you open my email yesterday, but you haven't replied yet. Can I call?'" said Mr Hansson.

"And in some cases they get outright belligerent when they see you've opened it three times but have still not replied."

Privacy laws


Use of tracking pixels is governed in the UK and other parts of Europe by 2003's Privacy and Electronic Communications Regulations (Pecr) and 2016's General Data Protection Regulation (GDPR).

They require organisations to inform recipients of the pixels, and in most cases to obtain consent.

One privacy consultant said the Court of Justice of the European Union (CJEU) had previously ruled that such consent must be "unambiguous" and "a clear affirmative act".

"Solely placing something in a privacy notice is not consent, and it is hardly transparent," said Pat Walshe from Privacy Matters.

"The fact that tracking will take place and what that involves should be put in the user's face and involve them opting in.

"The law is clear enough, what we need is regulatory enforcement. Just because this practice is widespread doesn't mean it's correct and acceptable."

Mr Walshe noted that the ICO had used a pixel within its own e-newsletter.

The ICO tells users their interactions with its newsletter will be tracked on the sign-up form

The watchdog told the BBC it was used to track email openings, but not users' locations, adding: "We're working with our provider to remove the pixel functionality and this should be completed soon."

The BBC asked some of the companies identified by Hey for their own response.

British Airways said: "We take customer data extremely seriously, and use a cross-industry standard approach that allows us to understand how effective our customer communications are."

TalkTalk said: "As is common across our industry and others, we track the performance of different types of communications to understand what our customers prefer. We do not share this data externally."

Newsletter

Related Articles

Caymans Post
0:00
0:00
Close
Paper straws found to contain long-lasting and potentially toxic chemicals - study
FTX's Bankman-Fried headed for jail after judge revokes bail
Blackrock gets half a trillion dollar deal to rebuild Ukraine
Israel: Unprecedented Civil Disobedience Looms as IDF Reservists Protest Judiciary Reform
America's First New Nuclear Reactor in Nearly Seven Years Begins Operations
Southeast Asia moves closer to economic unity with new regional payments system
Today Hunter Biden’s best friend and business associate, Devon Archer, testified that Joe Biden met in Georgetown with Russian Moscow Mayor's Wife Yelena Baturina who later paid Hunter Biden $3.5 million in so called “consulting fees”
Singapore Carries Out First Execution of a Woman in Two Decades Amid Capital Punishment Debate
Google testing journalism AI. We are doing it already 2 years, and without Google biased propoganda and manipulated censorship
Unlike illegal imigrants coming by boats - US Citizens Will Need Visa To Travel To Europe in 2024
Musk announces Twitter name and logo change to X.com
The politician and the journalist lost control and started fighting on live broadcast.
The future of sports
Unveiling the Black Hole: The Mysterious Fate of EU's Aid to Ukraine
Farewell to a Music Titan: Tony Bennett, Renowned Jazz and Pop Vocalist, Passes Away at 96
Alarming Behavior Among Florida's Sharks Raises Concerns Over Possible Cocaine Exposure
Transgender Exclusion in Miss Italy Stirs Controversy Amidst Changing Global Beauty Pageant Landscape
Joe Biden admitted, in his own words, that he delivered what he promised in exchange for the $10 million bribe he received from the Ukraine Oil Company.
TikTok Takes On Spotify And Apple, Launches Own Music Service
Global Trend: Using Anti-Fake News Laws as Censorship Tools - A Deep Dive into Tunisia's Scenario
Arresting Putin During South African Visit Would Equate to War Declaration, Asserts President Ramaphosa
Hacktivist Collective Anonymous Launches 'Project Disclosure' to Unearth Information on UFOs and ETIs
Typo sends millions of US military emails to Russian ally Mali
Server Arrested For Theft After Refusing To Pay A Table's $100 Restaurant Bill When They Dined & Dashed
The Changing Face of Europe: How Mass Migration is Reshaping the Political Landscape
China Urges EU to Clarify Strategic Partnership Amid Trade Tensions
Europe is boiling: Extreme Weather Conditions Prevail Across the Continent
The Last Pour: Anchor Brewing, America's Pioneer Craft Brewer, Closes After 127 Years
Democracy not: EU's Digital Commissioner Considers Shutting Down Social Media Platforms Amid Social Unrest
Sarah Silverman and Renowned Authors Lodge Copyright Infringement Case Against OpenAI and Meta
Italian Court's Controversial Ruling on Sexual Harassment Ignites Uproar
Why Do Tech Executives Support Kennedy Jr.?
The New York Times Announces Closure of its Sports Section in Favor of The Athletic
BBC Anchor Huw Edwards Hospitalized Amid Child Sex Abuse Allegations, Family Confirms
Florida Attorney General requests Meta CEO's testimony on company's platforms' alleged facilitation of illicit activities
The Distorted Mirror of actual approval ratings: Examining the True Threat to Democracy Beyond the Persona of Putin
40,000 child slaves in Congo are forced to work in cobalt mines so we can drive electric cars.
BBC Personalities Rebuke Accusations Amidst Scandal Involving Teen Exploitation
A Swift Disappointment: Why Is Taylor Swift Bypassing Canada on Her Global Tour?
Historic Moment: Edgars Rinkevics, EU's First Openly Gay Head of State, Takes Office as Latvia's President
Bye bye democracy, human rights, freedom: French Cops Can Now Secretly Activate Phone Cameras, Microphones And GPS To Spy On Citizens
The Poor Man With Money, Mark Zuckerberg, Unveils Twitter Replica with Heavy-Handed Censorship: A New Low in Innovation?
Unilever Plummets in a $2.5 Billion Free Fall, to begin with: A Reckoning for Misuse of Corporate Power Against National Interest
Beyond the Blame Game: The Need for Nuanced Perspectives on America's Complex Reality
Twitter Targets Meta: A Tangle of Trade Secrets and Copycat Culture
The Double-Edged Sword of AI: AI is linked to layoffs in industry that created it
US Sanctions on China's Chip Industry Backfire, Prompting Self-Inflicted Blowback
Meta Copy Twitter with New App, Threads
The New French Revolution
BlackRock Bitcoin ETF Application Refiled, Naming Coinbase as ‘Surveillance-Sharing’ Partner
×